Returns, Exchange and Refund

We do not offer exchanges for international orders. However, customers can return international orders. To return an item within 30 days from the original purchase date, international customers must contact Us. Shipping cost for returned orders can vary and is paid by the customer. We will not accept a return or exchange if requested more than 30 days after the purchase.

Shipping and handling fees are not refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items with tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

To complete your return, we require a receipt or proof of purchase. All customers should mail their products with the invoice (if you have lost it, please write down the name of the person who purchased the items and the shipping address) to the following address. Packages must be returned prepaid.

Please understand that any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery are not refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend customers to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact us for the return address. 

When the product safely returns to the address, KOKO will issue a refund. Refunds will be issued in the form of original payment. The refund includes the price of the product, duties, and taxes. The customer is responsible for return shipping costs and associated fees will affect the refund amount.

For broken or damaged items, please contact Us. Email: info@storekoko.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund includes the price of the product, duties, and taxes. The customer is responsible for return shipping costs and associated fees will affect the refund amount. If you are approved, then your refund will be processed within a certain amount of days.

Returns, Exchange and Refund

We do not offer exchanges for international orders. However, customers can return international orders. To return an item within 30 days from the original purchase date, international customers must contact Us. Shipping cost for returned orders can vary and is paid by the customer. We will not accept a return or exchange if requested more than 30 days after the purchase.

Shipping and handling fees are not refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items with tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

To complete your return, we require a receipt or proof of purchase. All customers should mail their products with the invoice (if you have lost it, please write down the name of the person who purchased the items and the shipping address) to the following address. Packages must be returned prepaid.

Please understand that any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery are not refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend customers to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact us for the return address. 

When the product safely returns to the address, KOKO will issue a refund. Refunds will be issued in the form of original payment. The refund includes the price of the product, duties, and taxes. The customer is responsible for return shipping costs and associated fees will affect the refund amount.

For broken or damaged items, please contact Us. Email: info@storekoko.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund includes the price of the product, duties, and taxes. The customer is responsible for return shipping costs and associated fees will affect the refund amount. If you are approved, then your refund will be processed within a certain amount of days.